Unfortunately this happens from time-to-time but can be sorted out fairly easily. The National ChipChecker gets its information from the records held on the Central Equine Database and these records are supplied by the UK Passport Issuing Organisations.
You need to contact your Passport Issuing organisation directly and tell them and they will tell you how to resolve the situation. Once resolved, the Passport Issuing Organisation will update the Central Equine Database. You may then want to check the National ChipChecker 24 hours after to check that the Central Equine Database has been updated. If it hasn’t contact your PIO again.
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