Digital Stable finds your equines on the Central Equine Database (CED) by using your name and address that you have already verified in Digital Stable, to match with individual equine records on the CED.

What this means is that if your equines are not registered on the CED with the name and address that you have already verified, Digital Stable will not be able to find those equines.

This may have happened for a number of reasons:

  1. You may have changed your name (e.g. by getting married or by deed poll) since you registered your equines
  2. You may have moved address since you registered your equines.
  3. You may have made a change to your details but not informed your Passport Issuing Organisation (PIO). Your PIO is responsible for updating the CED, so if they don't know about your changes, they won't have updated the CED.
  4. You may have bought an equine but not updated the PIO with your details for your new equine.

If you have the equine's passport you will be able to claim the equine by entering the equine's details exactly as they are entered in the passport.

If you are unable to do this you will need to contact your PIO directly to update your details with them.

For information on how to claim an equine with a passport, see here:
http://help.equineregister.co.uk/digital-stable/adding-an-equine-using-the-details-in-its-passport

For information on identifying PIOs, see here:
http://help.equineregister.co.uk/equine-passport-issuing-organisations-pios/find-pio-contact-details-using-uelns

 

Did this answer your question?